Moonflower Energy Healing - Refunds & Returns​

At Moonflower Energy Healing, every product is chosen and offered with care. This policy covers physical products purchased through Moonflower Energy Healing and sets out your rights and my process for returns, refunds and faulty items, in line with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

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For information about cancellations and refunds relating to sessions, events and workshops, please refer to the Moonflower Energy Healing Terms & Conditions.

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Your Right to Cancel (Online Orders)

If you have purchased a physical product online, you have the right to cancel your order within 14 days of receiving it, without giving a reason. This is your statutory right under the Consumer Contracts Regulations 2013.

 

To exercise this right, please contact me within 14 days of receiving your order:

Email: moonflower.energy.healing@gmail.com

Website: www.moonflowerenergyhealing.com

 

Once I have received your cancellation, you have a further 14 days to return the item(s) to me. A refund will be issued within 14 days of me receiving the returned goods, or within 14 days of you providing proof of return, whichever is sooner.

 

Conditions for Return

To be accepted for a return, items must be:

• Unused and in their original condition

• In their original packaging where applicable

• Returned within 14 days of notifying me of your intention to cancel

 

Please take care when returning items. I recommend using a tracked service, as Moonflower Energy Healing cannot be held responsible for items lost or damaged in transit on their way back.

 

Return Postage

Unless an item is faulty or incorrect, the cost of return postage is the responsibility of the customer. I recommend keeping proof of postage.

 

Refunds

Once a return has been received and inspected, a refund will be processed to your original payment method. You will receive confirmation once this has been issued. Please allow time for the refund to appear, depending on your payment provider.

 

Please note: the original outbound delivery cost is non-refundable unless the item was faulty or I made an error with your order.

 

Faulty or Damaged Items

If your item arrives damaged, faulty or not as described, please get in touch within 14 days of receiving it. Under the Consumer Rights Act 2015, you are entitled to a repair, replacement or full refund.

 

To help me resolve this as quickly as possible, please include:

• Your name and order details

• A brief description of the issue

• A photograph where possible

 

In these circumstances, return postage costs will be covered or reimbursed.

 

Crystals and Handcrafted Items

Crystals are naturally unique, so variations in colour, shape, size and formation are part of their beauty and are not considered faults.

 

Handcrafted items, including feather and crystal wands, are lovingly made by hand and may vary slightly in appearance. These variations are part of what makes each piece unique and are not grounds for return unless the item is damaged or faulty on arrival.

 

Exceptions

The following items are non-returnable:

• Items that have been used or are no longer in their original condition

• Items returned outside of the 14-day window without prior agreement

• Downloadable or digital products, once access has been granted

 

Please also note that gift vouchers are non-refundable and cannot be exchanged for cash.

 

How to Get in Touch

To arrange a return or raise a concern, please contact me:

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Email: moonflower.energy.healing@gmail.com

Website: www.moonflowerenergyhealing.com

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I take all feedback seriously. If something hasn't gone as expected, please come to me first and I will do my best to resolve things quickly and fairly.