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Moonflower Energy Healing – Privacy Policy

Last updated: 20 May 2026

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Moonflower Energy Healing respects your privacy and is committed to protecting your personal data. This policy explains how your information is collected, used and stored when you visit this website, book a session or interact with the business.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Moonflower Energy Healing is a holistic wellness practice operated by Emma, based in Great Sankey, Warrington, United Kingdom.

Email: moonflower.energy.healing@gmail.com Website: www.moonflowerenergyhealing.com

For the purposes of data protection law, Moonflower Energy Healing is the "data controller" of your personal data.

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2. What Information We Collect

We may collect and process the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and payment details

Health & Consultation Information

  • Relevant health history

  • Medical conditions (only where voluntarily provided)

  • Lifestyle information relevant to your session

Distance Session Data

  • Photographs provided for the purpose of non-contact distance healing sessions. These are used solely for that session and are deleted immediately afterwards.

Booking & Communication Data

  • Appointment history and booking details submitted through the Wix website

  • Messages sent via email, website contact form, or social media

  • Social media profile names and message content when you contact or interact with us via Instagram or Facebook

Shop & Product Data

  • Order details, delivery address and purchase history when you buy products through the website shop (including crystals, feather wands, energy tools and gift cards)

Website & Technical Data

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the site

 

3. How Your Information Is Collected

Your data may be collected when you:

  • Book a session, event or class directly through the Wix website booking system

  • Complete a consultation or contact form on the website

  • Contact us via email or social media

  • Send a photograph for a non-contact distance healing session

  • Contact or interact with us via social media platforms including Instagram and Facebook

  • Purchase products or gift cards through the website shop

  • Browse the website (via cookies and analytics tools)

 

4. How We Use Your Information

Your data is used to:

  • Manage bookings and appointments made through the website

  • Deliver personalised sessions

  • Communicate with you about your bookings or orders

  • Process payments and fulfil product orders

  • Improve services and website experience

  • Comply with legal and insurance obligations

We only use your data where we have a lawful basis to do so.

 

5. Lawful Bases for Processing

Under UK GDPR, we rely on:

  • Contract – to provide services you have booked or products you have purchased

  • Consent – for health information and optional communications

  • Legal obligation – for record keeping and compliance

  • Legitimate interests – to operate and improve the business

You may withdraw consent at any time where applicable.

 

6. How Your Data Is Stored

Data is stored securely using password-protected systems and/or secure paper records. Access is limited to the practitioner only. Appropriate measures are taken to prevent unauthorised access, loss or misuse.

Photographs received for distance healing sessions are used solely for the purpose of that session and are deleted immediately afterwards.

Data Retention

  • Client records: up to seven years (for legal and insurance purposes)

  • Enquiries: up to 12 months

  • Distance session photographs: deleted immediately following the session

  • Shop order records: up to seven years (for tax and legal purposes)

 

7. Sharing Your Information

Your personal data is never sold.

We may share your data with:

  • Payment providers (e.g. Wix Payments, SumUp)

  • Wix, as the platform through which the website, bookings and shop are operated. Wix's own privacy policy applies to data processed through their platform

  • Messaging platforms (e.g. WhatsApp, operated by Meta) used for session communication and distance session materials. WhatsApp data is subject to Meta's own privacy terms

  • Social media platforms (Instagram and Facebook, operated by Meta). Interactions on these platforms are subject to Meta's own privacy policies

  • Professional advisors or insurers where required

  • Legal authorities if required by law

All third parties are required to keep your data secure.

 

8. International Data Transfers

Some third-party services (such as Wix, Meta platforms or payment providers) may store or process data outside the UK. Where this occurs, appropriate safeguards are in place to ensure your data is protected in accordance with UK GDPR.

 

9. Cookies & Website Tracking

This website uses cookies and similar technologies to:

  • Ensure the website functions properly

  • Analyse website usage

  • Improve your experience

You can manage your cookie preferences via the cookie banner on the website or through your browser settings.

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10. Marketing and Communications

Moonflower Energy Healing will only contact you for marketing purposes, such as newsletters, promotions or event announcements, where you have given your explicit consent to do so.

You may withdraw this consent and unsubscribe at any time by contacting us directly or using the unsubscribe link provided in any marketing emails.

We will never add you to a mailing list without your permission.

 

11. Confidentiality

All sessions and client information are treated with care and confidentiality.

Information will only be shared where:

  • Required by law

  • There is a serious risk of harm to you or others

 

12. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent where applicable

  • Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk

To exercise your rights, please contact us via email.

 

13. Children's Data

Moonflower Energy Healing sessions are intended for individuals aged 18 and over unless agreed otherwise with full parental or guardian consent.

Where a session is booked for a person under the age of 18, the parent or guardian provides consent and their contact details are used for all booking and communication purposes. The child's data is handled with the same care and confidentiality as all client information.

Happy Kids Yoga sessions are delivered under Happy Kids Yoga. Data for these sessions is handled under their own policies, and Moonflower Energy Healing is not responsible for their data processing.

 

14. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on the website with a revised date.

 

15. Contact

If you have any questions about this policy or your data, please contact:

Moonflower Energy Healing www.moonflowerenergyhealing.com moonflower.energy.healing@gmail.com

Your trust is deeply valued. All information you share is held with care, respect and integrity.

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